Shipping

Please note the following transit times are an approximation and do not include our processing time of 1-2 business days on Standard Shipping. We endeavor to process orders and have them shipped within 24 hours on our Express Shipping Service. 

Please allow for an additional 48 hrs during peak periods, such as holiday periods, collection launches and promotions.

We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. Please note shipping only takes place on business days.

We hope our valued customers might note that Guinness Webstore does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we’re on your side and will help in any way we can.

SHIPPING COSTS

Shipping Details	Carrier	Cost
Standard Shipping	Royal Mail 48	£7.99
Express Shipping	Royal Mail 24	£9.99
UK Orders over £70 - Free		Free

 

HOW DO I TRACK MY ORDER?

Once your order has been shipped, you will receive an email with a tracking number. If you do not receive an email, please contact customer service by emailing us at support@guinnesswebstore.co.uk. Please allow up to 48 hours for your tracking number to register. Please check all inboxes including your spam folder to ensure you have received your tracking details.

WHERE DO WE SHIP?

We offer shipping across the UK and Northern Ireland. Users located in Ireland can shop Guinness products at the Guinness Storehouse store.

MY ORDER HASN’T ARRIVED, WHAT DO I DO?

We do our best to make sure all parcels arrive as quickly and safely as possible. We recommend contacting our customer service team, with your name and order number so we can help you receive your parcel as soon as possible!
The Guinness Webstore reserves the right to deduct any costs incurred from orders that are refused at customs, including a redirection fee.
Packages may be subject to customs clearance procedures that can cause delays beyond original delivery estimates. Please consider this when purchasing your order.

Any estimate provided for duties & taxes should be used as a guide only. The Guinness Webstore is not responsible for any additional fees incurred.

CANCELING OR CHANGING MY ORDER

Unfortunately, as we attempt to process and ship your orders as soon as possible we may be unable to change or cancel orders once placed. Please make sure you choose your items carefully and select the correct shipping before placing your order.

Please email us at support@guinnesswebstore.co.uk if you have any questions regarding your order.

CAN I UPDATE THE ADDRESS/DETAILS ON MY ORDER?

As our warehouse processes your orders very quickly, we cannot always guarantee that we will be able to change your shipping details. Please contact us and we will do our best to help you.

Customers are responsible for ensuring that delivery and billing details provided are accurate at time of checkout. While our customer service team may be able to make adjustments before the shipment of an order, we cannot guarantee these amendments will be reflected on the shipment. Guinness Webstore cannot accept responsibility for any order or delivery difficulties resulting from the inaccurate provision of information.