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Shipping and Returns
Free shipping on orders over £15.00.
Shipping costs £5.00 for orders under £15.00.
Deadlines for Shipments
Orders will ship within 48 hours of receipt. Orders placed on a Friday will ship on Monday.
Correct Information for Shipments
The customer is responsible for providing accurate shipping information for all orders. Any charges incurred with returns or extra charges billed by freight companies due to incorrect information will be charged to the customer.
Receipts for orders are automatically generated and emailed to the customer with the tracking information included in the body of the receipt.
Tracking Your Orders
Tracking numbers for orders will be included in the body of the receipt. The receipt is automatically emailed to customers.
Product Unavailable to Ship
In the event a product is unavailable to ship, you will be contacted with options for purchasing a different product or securing a refund.
Please note: all engraved glasses are non refundable, unless damaged upon arrival.
You may return any item within 30 days of receipt to exchange it for a different size or color. In all cases, the items returned must be in their original condition includes any packaging and a copy of the receipt. The goods are your responsibility until they reach our warehouse.
Ship returns directly to:
The Guinness Webstore
Moy Valley Resource Centre